1. General Terms

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use immediately.

Modifications

We reserve the right to modify these terms at any time. Changes will be effective upon posting. Your continued use constitutes acceptance of the updated terms.

Account Responsibility

If you create an account, you are responsible for maintaining confidentiality of your credentials and for all activities under your account. Notify us immediately of unauthorized use.

2. Orders & Payments

Order Process

Orders are processed upon successful payment. You will receive an order confirmation email with details. We reserve the right to refuse or cancel any order at our discretion.

Payment Methods

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through encrypted gateways.

Pricing & Taxes

Prices are in GBP (£) and include VAT where applicable. Shipping costs are calculated at checkout. We reserve the right to adjust prices due to market changes or errors.

Order Confirmation

Your order is confirmed once payment is authorized. If payment fails, your order will not be processed. Contact support if you receive a payment error.

Cancellation Policy

Orders can be cancelled within 1 hour of placement if not yet shipped. Contact us immediately. Once shipped, standard return policy applies.

3. Shipping & Delivery

Shipping Regions

We currently ship within the United Kingdom. International shipping may be available for select regions; please contact us for inquiries.

Delivery Times

Standard delivery: 3-5 business days. Express delivery: 1-2 business days (additional fee). Orders placed after 2 PM GMT will be processed the next business day.

Shipping Costs

Free standard shipping on orders over £100. Express shipping costs £9.99. Shipping costs are calculated at checkout based on weight and destination.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package through our carrier's website.

Delivery Issues

If you experience any issues with delivery, please contact us within 7 days of expected delivery. We will work with the carrier to resolve the issue.

4. Privacy & Data

Data Collection

We collect personal data necessary for order processing, customer service, and marketing (with consent). For details, please see our Privacy Policy.

Data Security

We implement industry-standard security measures to protect your data. All sensitive information is encrypted during transmission and storage.

Third-Party Sharing

We do not sell your personal data. We may share data with trusted partners (e.g., payment processors, shipping carriers) only for order fulfillment.

Your Rights

Under GDPR, you have the right to access, correct, or delete your personal data. Contact us to exercise these rights.

5. Liability

Product Use

Our fragrances are for external use only. Discontinue use if irritation occurs. Keep out of reach of children. We are not liable for misuse or allergic reactions.

Website Content

While we strive for accuracy, we do not warrant that product descriptions or other content on the site is error-free. We reserve the right to correct errors.

Limitation of Liability

Équiva Iconic shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

6. Contact

Customer Service

For questions about orders, returns, or general inquiries, please email us at equivaiconic.uk@gmail.com. We aim to respond within 24 hours.

Effective Date

These terms are effective as of January 1, 2026. Last updated: February 8, 2026.